Privacy Policy

Privacy Policy

Introduction

Welcome to https://healthypetair.scoopsurge.com! We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information when you interact with our website, applications, services, and products. By using our platform, you agree to the terms outlined here.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  • Our primary website at https://healthypetair.scoopsurge.com
  • Any mobile applications or software we offer
  • Online services and products accessed through our platform
  • Interactions between users on our platform

Please note that this policy does not extend to third-party platforms, apps, or services linked from our site. These entities have their own privacy policies, and we encourage you to review them before using external services.

Processing Activities

This Privacy Policy guides how we handle your personal information when:

  • You sign up and use our applications as an authorized user.
  • You visit and navigate through our websites, including linked pages with this Privacy Statement.
  • You engage with our communications, such as newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various categories of personal data to enhance your experience and provide tailored services:

Account Information:

  • User names and passwords
  • Contact details (email, phone number)
  • Address for shipping and billing purposes

Payment Information:

  • Credit or debit card numbers
  • Expiring card dates
  • Card security codes
  • Billing address

Financial Information:

  • Transaction history
  • Purchase amounts
  • Frequency of purchases

Purchase Information:

  • Product/service preferences
  • Order details (items, quantities)
  • Shopping cart data

Mobile Device Identifiers:

  • Unique device identifiers (UDIDs or similar)
  • Device type and model
  • Operating system version

Location Data:

  • GPS coordinates
  • Location-based services settings

Feedback and Reviews:

  • User ratings, reviews, and comments
  • Responses to surveys and feedback forms

Social Media Information:

  • User profiles and bios from social media platforms (if linked)
  • Preferences and interests shared on social media

Product Information:

  • Products viewed, added to cart, or purchased
  • Search queries and search history
  • Interactions with our customer support team

We collect this data through various means, including direct user input, tracking technologies (like cookies), analytics tools, and third-party partnerships.

Cookies

We employ cookies to enhance your experience on our platform:

  • Strictly Necessary Cookies: Ensure basic functionalities of the website, such as login and account management.
  • Preference Cookies: Remember settings you’ve chosen, like language preferences and display options.
  • Analytics Cookies: Help us understand user behavior, improve performance, and offer tailored content.

Users can manage their cookie choices through our Cookie Manager, allowing them to control which types of cookies are set on their device.

Retention and Deletion

We retain personal data for varying periods based on legal requirements and business needs:

  • Financial records and transaction history may be kept for up to 7 years due to tax regulations.
  • Customer support interactions and chat logs might be preserved for 12 months to improve our services.
  • Marketing and analytics data are typically retained for 24 months before anonymization or deletion.

Once the purpose for which personal data was collected is no longer necessary, we delete or anonymize it securely to prevent unauthorized access or use.

Security Measures

We prioritize the protection of your data through robust security practices:

  • Implementing encryption for data in transit and at rest.
  • Engaging secure third-party service providers for processing sensitive information.
  • Regularly auditing our systems and conducting security assessments.
  • Training employees on privacy and security best practices.

Children’s Privacy

We do not intentionally collect personal data from children under the age of 18. Our services are directed toward adults, and we encourage parents to supervise their children’s online activities.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask us to correct any inaccurate or incomplete information.
  • Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
  • Restriction: Limit our processing of your data for specific purposes.
  • Portability: Receive your personal data in a structured, commonly used format.
  • Objection: Object to the processing of your data for legitimate interests.
  • Non-Discrimination: Be free from discriminatory practices based on your personal data.

To exercise these rights or have any data-related inquiries, please contact our privacy team at [email protected] or via postal mail to the address provided below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices and legal requirements. Any modifications will be posted on this page, and we encourage you to review it regularly.

Contact Information

For any questions, requests for data access or correction, or unsubscriptions, reach out to us via:

  • Email: [email protected]
  • Postal Mail: Privacy Team, HealthPetAir, [Address], [City, State, ZIP]